Refunds & Returns
All orders can be cancelled until they are shipped. If your order has been paid and you need to change or cancel it, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
We offer a 100% money back guarantee on all products that are defective or damaged during shipping. Let us know and we will provide a return address and a replacement or refund as preferred.
If you are unsatisfied with your order, please contact our support and we will do our best to help. If we cannot satisfy your complaint, a full refund will be given. Customers are responsible for paying return shipping costs.
We do not issue a refund if your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
You can submit a refund requests within 15 days after the guaranteed period for delivery (45 days) has expired by sending a message on Contact Us page.